Hello everyone! We just wanted to let you know that for the month of June we are participating in Monroe's driving SAFETY promotion.  This promotion allows you to get a $20, or $30 prepaid card when you purchase qualifying Monroe, Rancho shocks and struts.

Here is a break down of which purchases will get you which prepaid card.

• Purchase 4 qualifying Monroe, or Rancho Shocks and get a $20 Prepaid Card

• Purchase 2 qualifying Monroe Shocks and 2 qualifying Monroe Struts and get a $30 Prepaid Card

• Purchase 4 qualifying Monroe Struts and get a $30 Prepaid Card
• Purchase 4 qualifying Monroe Quick-Strut Replacement Assemblies and get a $30 Prepaid Card 

This promotion is a mail-in deal just like the previous promotions we participated in back in March, April, and May. This means you will need to mail in a copy of your service receipt, as well as the promotional form. We will give you both of these once the repairs to your vehicle are complete. Mail both of these things to:
Monroe driving SAFETY Consumer Offer, P.O. Box 342140, Memphis, TN 38184.

Be sure to have your submission postmarked by August 1, 2014. This promotion is only valid for repairs and purchases made in June 2014. This offer does not apply when repairs, or purchases are being made under warranty. Please, allow 8-10 weeks for processing. Your prepaid card will be mailed back to you.

Greetings everyone! We are excited to let you know that for the months of April and May we will be participating in the Walker Exhaust Extravaganza. This promotion allows you to receive either a $50 prepaid Visa card, or $100 prepaid Visa card when you purchase qualifying Walker mufflers, exhaust assemblies, and direct-fit catalytic converters with the repair of your vehicle.

Here is a break down of which purchases will get you which prepaid Visa card.

• Purchase 1 Walker Direct-Fit, or Walker CalCat Direct-Fit Catalytic Converter and get a $50 Visa Prepaid Card

• Purchase 1 Walker Quiet-Flow SS Muffler, or Welded Assembly and get a $50 Visa Prepaid Card

• Purchase both a qualifying Walker Muffler, or Welded Assembly and a qualifying Catalytic Converter and get a $100 Visa Prepaid Card

After your qualifying purchase has been made, complete the redemption form and attach your copy of the repair invoice to it. Then Mail both forms to Walker Exhaust Extravaganza Consumer Offer, Dept. #TN14-1103, P.O. Box 472, Scottsdale, AZ 85252-0472. Don't delay in mailing in your forms. They need to be postmarked no later than June 30, 2014!

    Greetings everyone! We are super excited to share with you today that for the months of March and April we are participating in Monroe's "Everything Get's Old" Promotion. What this sales event means to you is that you receive a prepaid Visa card of up to $120 when you purchase qualifying Monroe shocks and struts with the repair of your vehicle.

• Here's how it works:
  
  • Purchase 4 qualifying Monroe or Rancho Shocks and get a $30 Visa Prepaid Card
  • Purchase 2 qualifying Monroe Shocks and 2 qualifying Monroe Struts and get a $60 Visa Prepaid Card
  • Purchase 2 qualifying Monroe Shocks and 2 qualifying Monroe Quick-Strut Replacement Assemblies, or 2 qualifying Monroe Struts and 2 qualifying Monroe Quick-Strut Replacement Assemblies, or 4 qualifying Monroe Struts and get a $90 Visa Prepaid Card
  • Purchase 4 qualifying Monroe Quick-Strut Replacement Assemblies and get a $120 Visa Prepaid Card Value

    After we have finished performing the necessary repairs on your vehicle. Simply fill out the promotional form and submit your copy of the repair invoice from us to: Everything Gets Old Consumer Offer, P.O. Box 342140, Memphis, TN 38184. You can also submit your information online at www.tenneco-promotions.com. However, if you submit your information online you will still need to mail your copy of the repair invoice from us along with your confirmation page from the online submission to the above mentioned address. Once the good folks at Tenneco receive your paperwork and all the required information, you will receive your prepaid card in the mail within 8-10 weeks.

This promotion can be redeemed once per household, can not be combined with any other offers, and last until April 30, 2014. 

Hello,

I decided I would take sometime tonight to write about the importance of getting your suspension and steering components lubricated regularly. Before I begin writing I would like to define the term regularly. "Regularly" will equal each oil change.

Unfortunately almost all vehicles that are at least 10 years old came from the factory with steering and suspension components that did not come with grease fittings. Why you may ask? So parts will wear out quicker. Being able to lubricate components with new and fresh grease regularly allows for longer life of components. Almost all aftermarket replacement pieces for bushings, steering & suspension components all contain grease fittings. Therefore I must tip my hat to aftermarket companies such as Moog, since their parts allow for regular lubrication, longer life and ultimately a happier customer.

Below is great example of what can happen to a part that is not lubricated regularly. Customer's complaint was noise when turning and going over bumps. The upper ball joint was extremely loose & surprisingly had not broken! The ball joint displayed below had never had regular lubrication and as a result the metal ball worn metal on metal contact with the joint. The best comparison I  can equate this to is a knee, hip or shoulder socket on the human body that no longer has any ligaments or Bursae as a buffer. As a result the ball grinds into the socket creating pain, noise in the case of a car. If this ball joint had been lubricated regularly, then it may have lasted a much longer life.

At Ferrel's Garage Inc. we lubricate any components with fittings regularly as part of our service to the customer. If someone else or another company is doing your oil changes, then please make sure that they lubricate any parts that can be lubricated. Lastly, if a part has worn out and is in need of a replacement, then consider one with a grease fitting if it is available. You, your wallet & your bank account will be happier in the long run.

Hello Everyone! If you've checked your in-box recently, you probably found an email from us saying that your vehicle is due for inspection this month. I am sorry to say that when we emailed the January inspection notices an error occurred and they went to more of you than just those people who are due for inspection this month. For most of you, this means you have received this email in error. We are very sorry. Please, disregard this email if you've received it.

Hello everyone, Starting the garage blog. Going to be posting all the exciting events and common occurrences that we see on vehicles when they come into the shop as well as posting some of those cool cars that come in as well.


I wanted to start this blog off with a very common issue that we get in at the shop everyday, called "tire separation" which occurs when the belts in a tire fail. The customer's usual complaint is either noise, shaking and/or ride disturbance. Traditionally this can be seen in a tire by noticing a section of the tire has worn itself off more than other sections of the tire. The section can vary from a shoulder wear to a complete tread width section. Here is a picture to illustrate:

The section of tread that has separated is visible inside the marked area. This section of tread was causing the steering wheel to shake and create a rotational noise.

If the tire is continued to be driven on, the separated section will wear into the steel chords and create a leak or blow out.

The fix for this issue is to put on a new or used tire.

All tire manufactures have these problems due to the rush to get tires made quickly, cheaply and to the consumer faster. Some manufactures will address it swiftly and easily while others will blame the premature tire failure due to road conditions, worn steering and suspension components, alignment, etc. and not offer any help in getting a new tire.