Hello everyone! This is Clint Ferrel writing to bring up some much needed updates. I have not touched this blog since 2021, ouch. I will do my best to keep at it; however, it has been proven to be difficult with all the other needs of the shop and family life taking up my time.
I am just going to jump into some important updates. Firstly, the shop has been passed on from my father, Paul, to my brother Will and I. Paul has finally retired (although he comes in frequently still). Will and I have been working at the shop since we were in Highschool. Will is more behind the scenes but I am still going to be at the shop everyday. This segways into the second important update on the front office. I have since hired Keith as my new front end and office manager. He like me, has over 20 years of experience in the automotive industry and customer service. If you are wondering why I had to find a new office manager, it is because I cannot do everything by myself. Aside from being in the office, I am still very active in the garage repairing customers' vehicles. I am also constantly training my technicians as I am one of the few ASE Certified Master Technicians around. I like to think I can be in 2 places at once; however, I just cannot juggle multiple tasks. If your concern is "Where is Clint?" if I am not in the office, then please just ask. I am more than likely out in the garage working. I do my best to be present for my customers when I can. Other updates include the website, new office furniture and some new technicians. Why new technicians? Unfortunately, life has a way of setting some people on different paths. Most of my previous technicians have stayed with us for over 5 years, even 10 years plus. Life events happen that are out of our control and force us to move on. So this goes back to why I am always training my techs. Here at Ferrel's Garage, I have high quality standards that I focus on and that requires eyes and ears watching and teaching so those standards are met. We will continue to strive to provide our customers with a great experience and great quality automotive repairs. Going forward with this blog, I plan to post examples of how we strive to perform the best repairs possible. I also plan on posting in here some of the cool and classic cars we work on for your enjoyment. - Clint Ferrel Comments are closed.
|
Ferrel's Garage
Daily life in a garage in the city. Archives
March 2025
Categories
All
|